Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. 

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information: We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We collect your email address when you sign up for one of our newsletters and we ask for your contact information when you buy something from us.

What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a newsletter, we may only collect your email address. When you buy something from us, we collect your name, email address, phone number, and a delivery address. All purchases are processed by an off site ecommerce platform like PayPal or Stripe and we never have access to your credit card information.

Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address with MailChimp which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you any required information about transactions you make with us.

Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by email at gwen@venters.org.uk or use the contact form here if you have any concerns about the information we store.

Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by email at gwen@venters.org.uk or use the contact form here.

Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.